F.A.Q – Melohosts

Frequently Asked Questions (F.A.Q)

Have questions? We’ve got answers. Here are some of the most common questions we receive from our customers.

General Questions

What types of Web Hosting Options are available?

We offer a range of hosting solutions to fit every need, including:

  • Shared Hosting: Perfect for personal websites, blogs, and small businesses just getting started.
  • VPS Hosting: Ideal for growing businesses and power users who need dedicated resources, control, and performance.
  • SSL Certificates: To secure your website and gain visitor trust.

What is the 30-Day Money-Back Guarantee?

We are confident you’ll love our service. If you are not satisfied with your shared hosting plan within the first 30 days, we will issue a full refund, no questions asked. Please see our Terms of Service for full details and eligibility.

How do I get started with Melohosts?

Getting started is easy!

  1. Choose your desired hosting plan (Shared or VPS).
  2. Select a domain name for your website (you can register a new one or transfer an existing one).
  3. Complete the checkout process.
  4. You’ll receive a welcome email with all your login details instantly!

Support & Billing

What kind of support do you offer?

We offer 24/7/365 expert support via our Client Area ticketing system and email. Our friendly and knowledgeable team is always here to help you with any technical questions or issues you may encounter.

What payment methods do you accept?

We accept a wide variety of payment methods, including major credit cards (Visa, Mastercard), PayPal, and local payment options like mobile money (MTN, Airtel) to make it easy for our clients in Zambia and across Africa.

Can’t find the answer you’re looking for? Contact our support team anytime!