Privacy Policy – Melohosts

Privacy Policy

Last Updated: October 27, 2025

Melohosts (“we”, “us”, or “our”), a trading name of Melo Investments Limited, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (melohosts.com) and use our services.

1. Information We Collect

We may collect personal information from you in a variety of ways, including:

  • Personal Identification Information: Name, email address, phone number, physical address, and payment information (e.g., credit card details, mobile money number) when you register an account or place an order.
  • Account Information: Information related to your account, including your domain names, hosting plans, and support tickets.
  • Usage Data: Information automatically collected when you use our website, such as your IP address, browser type, operating system, and pages visited.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To create and manage your account.
  • To process your transactions and provide the services you requested.
  • To send important notices, such as communications about purchases and changes to our terms, conditions, and policies.
  • To provide customer support and respond to your inquiries.
  • To improve our website, services, and marketing efforts.
  • To prevent fraud and abuse and to ensure the security of our network and services.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., payment processors, domain registrars), so long as those parties agree to keep this information confidential.

We may also disclose your information if required by law, such as to comply with a subpoena or other legal process, or to protect our rights, property, or safety, or that of our customers or the public.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. All sensitive payment information is encrypted via Secure Socket Layer (SSL) technology. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Rights

You have the right to access, update, or delete your personal information at any time by logging into your Client Area or by contacting us directly. We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, and resolve disputes.

6. Changes to This Privacy Policy

Melohosts reserves the right to update this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to frequently check this page for any changes.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at legal@melohost.com.